Privacy Policy
As of March 1, 2024

General Provisions

We are the company MYSTIC JADE GAMES LLC («Mystic Jade Games», «We»).

We respect the users of our games and visitors to our website. The privacy and security of our Users are of paramount importance to us, and we comply with the provisions of the current laws on privacy and personal data protection, including the General Data Protection Regulation («GDPR»), the California Consumer Privacy Act («CCPA»), and the Federal Law of the Russian Federation "On Personal Data".

This Privacy Policy («Policy») applies to our games, websites, and related services («Services»).

For the purposes of this Policy, we define the term «User» («You») as an individual with whom we have established a relationship.

This Policy sets out how and what data about You we collect and process when You use our Services, as well as the procedure for deleting this data.

1. Data We Collect and Process
The Company collects and processes only the personal data that is necessary for the performance of our Services' functions and to improve the quality of our Services.

There is no need to provide us with your first and last name, place of residence, or stay to use our Services. We do not request or process your financial information, bank account details, bank cards, or cardholder information.

The information required to make purchases in our Services is provided by you to the payment service provider via secure protocols in accordance with their established procedures. If you make a payment within a mobile application, this information is collected and stored by the platform you use (e.g., Apple App Store or Google Play) or the platform's payment service provider.

1.1. Data Received During Registration
Upon registration, You automatically provide us with the service provider identifiers: Google Play, App Store, and other platforms where our Services are available. This information is used by the Company to identify the User, provide them with support and services.

You can use our Services without an authorized Google Play or App Store account, but you will not be able to save your progress, as we will not be able to synchronize data between your different devices or create a save file. In this case, your profile and saved data will be linked to your device identifier.

1.2. Communication Data
When you contact us or report problems using our Services, post any content, or provide any other information, we may process all this information. This information may include:

Contact details you may provide through our support channels;

Data sent through the in-game chat of the Services, including voice chat;

Information about purchases in our Services, which includes only the transaction amount but does not include financial information or bank cardholder data;

Information you may provide when participating in our promotions, contests, surveys, and other events;

Information about your social media profiles in case of integration with such services.

Information that Users may share with each other using the chat function or on forums may contain personal data.
We do not encourage or ask Users to share such information, but we also cannot prevent it. The User who shares their personal data through chat or forums bears full responsibility for such actions.

In all cases, You can always contact us and request the deletion of your personal data from any Services under our control.

1.3. Data We Collect Automatically
The browser or Client part of our Services may collect and transmit certain information about Users, including:

IP address, traffic information, and activity within the Services;

GameCenter ID, if you use iOS;

Google Play ID, if you use Android;

Identifiers, settings, and characteristics of the devices and operating systems used to interact with the Services;

Preferred communication language;

General location data, which does not include precise location information.

1.4. Cookies and Similar Technologies
For our Services to function properly, we or our partners may use cookies. Cookies are small pieces of text information stored in memory that are automatically created and stored on your device to link and identify User activity. Cookies do not contain personal data.

By using our Services, You consent to the collection and processing of anonymous or anonymized information.

2. Use of Information
2.1. Legal Bases, Purposes of Collection and Information Processing
We collect and process your information to provide services, with your consent, based on the legitimate interests of our company, and for other legitimate reasons.

We collect and process your personal data and anonymized data for the following purposes:

Creating accounts, saving user settings, and enabling the use of our Services;

Managing, monitoring, testing, improving, and optimizing our Services, how Users interact with the Services, conducting analysis and research for these purposes;

Updating and improving our Services, providing technical support to Users, fixing defects and errors;

Providing Users with opportunities to communicate with each other and share our Services;

Preventing fraud or other illegal activities that could cause harm to us, You, or others;

Notifying Users about various events in the Services, updates, new products, content, or promotions;

Managing contextual and personalized advertising, presenting certain offers within the Services that we believe will be most useful to You;

Organizing rewards, surveys, prize draws, competitions, or other promotional events organized by us or our partners;

Ensuring security and fairness when using our Services, preventing violations, combating fraud and cheating;

Complying with our legal obligations, resolving any disputes that may arise between us and You or other Users, and ensuring compliance with contractual obligations with third parties.

You can manage or disable notifications about various events and advertising in the settings of our Services.

3. Data Retention
We do not store data longer than necessary to achieve the purposes for which it was collected or in accordance with the requirements of applicable laws or regulations.

We may periodically identify unused accounts, and we regularly review and remove unused and unnecessary data. This includes User data that has not been used for 1 (one) year from the date of last use of the Service.

4. Data Deletion. Instructions for Data Deletion.
To delete your data, you need to follow these steps:

Send an email to our email address support@mystic-jade.com requesting to delete your data.

If necessary, provide the data we request to verify your identity.

Within 15 business days, we will delete your data. If we are unable to fully comply with your request within 15 business days (due to complexity or the number of requests), we may extend this period by an additional calendar month, provided this does not contradict current legislation.

5. Acceptance of Terms and Amendments
We assume that Users of our Services have carefully read this document and agree with its contents. If you do not agree with this Policy, please refrain from using our Services.

We will make necessary changes and additions to our Privacy Policy as legislation changes and as needed.

Changes to the Policy will be published on this page, and if the changes are significant, we will notify you using the communication mechanisms available to us within our Services.

Continued use of the Services after you have been informed of any such changes constitutes acceptance of this Policy.

If you have any questions regarding this Policy, instructions regarding the processing of your personal data, or requests to resolve issues related to personal data, please contact us:

Email address: support@mystic-jade.com